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SUMMARY:810 The Loyalty Lane
DESCRIPTION:This class is required for Express Service Advisor & Service Manager Certifications. The purpose of this course is to teach how the Express lane builds long-term customer loyalty through speed, transparency, and consistent maintenance presentation.\nThe student will learn the following impact items:\n\nWhy the Express lane is the #1 owner-retention tool in the dealership\nBuilding the ideal greet-to-promise-time flow\nDelivering a consistent maintenance presentation on every visit\nConnecting today’s visit to the next scheduled appointment\nMeasuring customer retention and repeat ROs by advisor\n\nThis class is designed for the following associates… Express Service Advisor, Express Technician, Service Manager, BDC, & General Manager.\nTAKE QUIZ WATCH REPLAY\n
URL:https://balderstonuniversity.com/events/810-the-loyalty-lane/
CATEGORIES:All Courses,Express
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