BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
CALSCALE:GREGORIAN
PRODID:-//WordPress - MECv7.32.0//EN
X-ORIGINAL-URL:https://balderstonuniversity.com/
X-WR-CALNAME:Balderston University
X-WR-CALDESC:Balderston University
X-WR-TIMEZONE:America/Halifax
BEGIN:VTIMEZONE
TZID:America/Halifax
X-LIC-LOCATION:America/Halifax
BEGIN:DAYLIGHT
TZOFFSETFROM:-0400
TZOFFSETTO:-0300
TZNAME:ADT
DTSTART:20260308T030000
RRULE:FREQ=YEARLY;BYMONTH=03;BYDAY=2SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0300
TZOFFSETTO:-0400
TZNAME:AST
DTSTART:20261101T010000
RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU
END:STANDARD
END:VTIMEZONE
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-60041d31882e8d08e106b82dd4197a76@balderstonuniversity.com
DTSTART;TZID=America/Halifax:20261216T120000
DTEND;TZID=America/Halifax:20261216T130000
DTSTAMP:20260602T090724Z
CREATED:20260602
LAST-MODIFIED:20260602
PRIORITY:5
SEQUENCE:0
TRANSP:OPAQUE
SUMMARY:603 Setting Performance Standards
DESCRIPTION:This class is required for Service Manager & Fixed Operations Director Certifications. The purpose of this course is to teach the manager how to define, communicate, and enforce performance standards for every role on the team.\nThe student will learn the following impact items:\n\nThe difference between a goal, a standard, and a KPI\nWriting position-specific performance standards for advisors, technicians, and support staff\nCommunicating standards on day one and at every review\nUsing leading indicators to predict month-end results\nHolding the standard when results fall short\n\nThis class is designed for the following associates… Service Manager, Assistant Service Manager, Parts Manager, Shop Foreman, Fixed Operations Director, & General Manager.\nTAKE QUIZ WATCH REPLAY\n
URL:https://balderstonuniversity.com/events/603-setting-performance-standards/
CATEGORIES:All Courses,Management Fundamentals
END:VEVENT
END:VCALENDAR